Field Service Technician; medical device

Field Service Technician (medical device)

Direct message the job poster from joimax

joimax® is the leading developer and manufacturer of complete systems for endoscopic minimally invasive spinal surgery. Our mission is to continuously advance technologies and education that enable surgeons worldwide to treat spinal disorders through tissue-sparing, endoscopic techniques. With a growing presence in the U.S. market, joimax® is shaping the future of spine care through innovation, quality, and collaboration.

To learn more about joimax, visit us at

joimax, Inc., located in Irvine, California, has an opening for an experienced Field Service Technician to join our growing Service & Repair team in Irvine. This is a full-time position, onsite at our Irvine office, and travel within the US is required. When you are not traveling, you are working from the office.

Position Overview

This is a full time position, onsite at the Irvine office, and 40% travel with in the U.S. (including Puerto Rico) and Mexico.

The Field Service Technician will be responsible for inspecting, maintaining, troubleshooting, and performing repairs on surgery devices and equipment. All repairs shall be completed to the highest quality and safety standards per established procedures and/or manuals. This role will work closely with the Operations, Warehouse & Logistics and Customer Service departments to ensure proper coordination, planning and implementation of all service and repair activities.

• Travel to US customers location to perform equipment service inspections, installations, maintenance activities, and trainings as required.
• Provide accurate and timely documentation that details field activity (FSR's), expenses, and other information as required.
• Collaborate with Supervisor on scheduling of equipment calibrations and PM services; must be willing to accommodate a flexible schedule when required.
• Build and maintain outstanding customer relationships, provide excellent service and technical support for all joimax® equipment offerings ensuring calibration and preventative maintenance is completed as scheduled according to service agreements and/or maintenance orders.
• Test and measure finished products, components, or devices for function, operation, and accuracy to verify adherence to functional specifications according to established procedures and as directed by Supervisor and/or manufacturer.
• Troubleshoot, and adjust or repair, products, components, or parts. Disassemble defective parts and components and install or connect new or replacement components per established procedures and/or manuals.
• Generate and file all test and validation reports, including scrap data, per established procedures.
• Coordinate the handling of customer returned product and/or damaged goods; investigate inspection protocols and basic contract provisions with respect to product warranties.
• Record and report on findings;
  Provide interpretive commentary and analysis as necessary.
• Provide input to statistical analysis for Quality meetings, process or product evaluations, and product qualifications as directed by Supervisor and/or manufacturer.
• Provide input for preventative and corrective actions program (CAPA) regarding product design, process control and continual improvement.
• Partner with manufacturer and internal procurement teams to identify equipment needs for repair supplies, components, or special equipment. Monitor inventory levels of Technical Service supplies for accuracy and replenishment.
• Maintain Technical Service department and equipment to 6S lean methods (Sort, Set in Order, Shine, Standardize, Sustain, Safety).
• Assist the warehouse team with any warehouse-related actions as needed (picking, packing, shipping, receiving, cleaning, inspection, cycle counts).
• Support management by performing projects and other tasks as assigned by Supervisor.
• Provide support to other departments as needed.
• Other tasks as assigned by Supervisor.

Minimum Skills and

Qualifications:

• Minimum 2 years recent working experience as electrical, mechanic, technician, or engineering-type role
• Bachelor’s degree in mechanics, electronics or engineering preferred.
• Experience with hand tools,…