Director, Customer Quality Engineering

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

• Lead a team of highly experienced Customer Quality and Product Insights Engineers with primary focus on monitoring product performance at customer Integration and Field; identify problematic areas and issues that need quick resolution.
• Ensure WD Quality leadership and Intimacy and Top Q  Customer Quality Rankings and Scores.
• Coordinate the work of cross-functional teams to resolve product related issues at customers.
• Represent the Company, Quality Organization, and the Team in internal or customer‑facing meetings.
• Strong knowledge of quality and reliability and ability to drive issue resolution following 8D methodology.
• High level of analytical skills, strong organizational and project management skills.
• Excellent communication (fluent in English, any other language is a plus) and presentation skills.
• Resilient and able to deal with challenging situations.
• Flexible to meet the demands of the role.
• Quick learner—can pick up new tools for reporting and analysis.

• 10+ years of experience in Storage industry with at least 5+ years of management experience in Quality, Engineering, or Manufacturing.
• Bachelor’s degree in Engineering or equivalent combination of professional experience.
• Customer facing is preferred but not required.

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender‑related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics.

We also prohibit harassment of any individual on any of the characteristics listed above. Our non‑discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at  to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

• An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range…