Loaner Car Agent

Position Purpose

The Loaner Car Agent is responsible for ensuring all service customers needing a loaner vehicle have one provided to them. He/She also is responsible for ensuring all processes and procedures are efficient and convenient for each customer. He/She monitors and maintains the center’s loaner fleet using ATMS.

• Coordinate customer in/out process with proper use agreement.
• Complete loaner vehicle delivery to customer.
• Validate customer credentials—driver’s license, credit card, etc.
• Coordinate loaner vehicle flow process with service advisors.
• Effectively communicate with the reservations department, advisors and management of daily loaner count throughput.
• Track fleet mileage and ensure mileage is spread evenly.
• Use TSD software to maintain service loaner contracts.
• Follow up with service advisors to maintain a 2‑day average service loaner cycle.
• Communicate usage requirements with third‑party vendors if applicable.
• Create and monitor third‑party contracts.
• Inspect and ensure vehicles are clean inside and out.
• Perform proper vehicle walk‑around and document any damage in ATMS.
• Maintain the most current supply of rental agreement forms for daily use.
• Explain loaner vehicle policy to customers at time of agreement.
• Follow up with customers about damages or other charges.
• Accomplish all current and future tasks as appropriately assigned or requested.
• Safeguard customer and dealer information per established policy.
• Adhere to work schedule and arrive at work as scheduled, being productively engaged at your workstation by the scheduled time.
• Exemplify organizational culture and hold others in the department accountable for doing the same.
• Other related duties as may be assigned.