Customer Service Representative

Our client is seeking a dependable and customer-focused Customer Service Representative to serve as a key point of contact for customers. This role is ideal for someone who enjoys helping others, solving problems, and providing a positive experience while working in a fast‑paced, team‑oriented environment.

• Respond to customer inquiries via phone, email, and/or chat in a professional and timely manner.
• Resolve customer questions, concerns, and issues while ensuring a high level of satisfaction.
• Document customer interactions accurately in internal systems.
• Process orders, returns, account updates, or service requests as needed.
• Collaborate with internal teams (sales, operations, billing, etc.) to resolve escalated issues.
• Follow established processes, policies, and service standards.
• Identify opportunities to improve the customer experience.

• 1-3+ years of experience in customer service, call center, or client support roles.
• Strong communication and interpersonal skills.
• Ability to remain calm, professional, and solution‑oriented.
• Basic computer proficiency and ability to learn new systems quickly.
• Strong attention to detail and follow‑through.

• Experience in a high‑volume or phone‑based support environment.
• Familiarity with CRM or ticketing systems (Salesforce, Zendesk, etc.).
• Bilingual skills a plus.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer:
Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied.

Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.