Customer Service Representative

Customer Service Representative

Ledra Brands – Irvine, California

We are seeking to add a Customer Service Representative to our Customer Service Department, where you will be developing new and nurturing long‑term relationships with territory reps, agencies, customers, and inside staff. In addition, you will be order processing simple to very complex orders and communicating via phone/email. Lastly, ensuring that all duties and tasks are completed in an accurate and timely manner.

• Ensure our customers receive excellent customer service.
• Building relationships with our sales reps.
• Process orders, provide product availability and order status (ESD) via phone and email.
• Provide tracking information and issue Returned Material Authorizations (RMA).
• The capability to address job issues and deliver optimal solutions.
• Strong organizational skills with focus on data entry and record keeping.
• Assist customers with all post‑sales inquiries and questions, in a timely manner.
• Perform other related duties as assigned.

• Excellent written and verbal communication skills.
• Strong team player that is highly motivated and can work independently.
• Detail oriented, organized and efficient.
• Excellent technical capabilities to include MS Office (Word and Excel).
• Ability to handle multiple tasks in a fast‑paced environment.
• Willingness to learn new product information and seize opportunities to expand your job knowledge.
• Strong Customer Service experience. Minimum of 5 years’ experience is preferred.
• Knowledge of Net Suite software is PLUS!
• Lighting Sales Experience is a must!

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