Customer Service Representative

Description

We are looking for an experienced Customer Service Representative that will be responsible for providing professional, timely, consistent, and efficient customer service to clients, customers, and stakeholders.

JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONS

Ensure customer issue is resolved from start to finish, following up with various departments and then the customer

Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues.

Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.

Ability to use multiple internal systems during the course of a day to provide quality customer service.

Provide timely feedback to direct management regarding service failures or customer concerns.

Mandatory overtime may be requested by management.

Special projects as assigned.

Requirements

Answering Inbound Calls

Call Center Customer Service

Customer Service

Data Entry

Email Correspondence

Inbound Outbound Calls

Microsoft Excel

Microsoft Word

Order Entry

Schedule Appointments

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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