Japanese Bilingual Customer Service Associate Irvine, CA

Job Title:
Japanese Bilingual Customer Service Associate

Irvine, CA

8am - 5pm M-F (Onsite)

We do not sponsor work visas; however, we accept OPT candidates for the duration of their OPT period.

The Customer Service Associate will be responsible for providing exceptional customer support via inbound and outbound calls, email communication, and proactive issue resolution. Your fluency in both Japanese and English, coupled with your problem-solving skills, will be crucial in ensuring customer satisfaction and fostering strong relationships. We welcome OPT candidates and offer employment for the duration of their OPT period.

• Answer inbound customer calls promptly and professionally, addressing inquiries, providing information, and resolving issues effectively.
• Initiate outbound calls to follow up with customers, provide updates, or gather additional information as needed.
• Respond to customer emails in a clear, concise, and timely manner, ensuring all inquiries are addressed thoroughly.
• Identify and analyze customer issues, utilizing available resources and problem-solving skills to determine the best course of action.
• Document all customer interactions accurately and efficiently in the relevant systems.
• Escalate complex issues to the appropriate departments or personnel when necessary.
• Maintain a thorough understanding of our products, services, and company policies to provide accurate information to customers.
• Strive to exceed customer expectations by providing proactive solutions and a positive service experience.
• Collaborate effectively with team members and other departments to ensure seamless customer support.
• Adhere to all company policies and procedures.

• Fluency in both Japanese and English (written and verbal) is required.
• Excellent communication and interpersonal skills, with a professional and empathetic phone manner.
• Strong problem-solving and decision-making abilities.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in using computer systems and navigating various software applications.
• Previous customer service experience is preferred but not required.
• Bachelor's Degree; or a combination of equivalent experience and education.