Customer Service Specialist , B2B & B2C; Onsite Irvine, CA

Customer Service Specialist I, B2B & B2C (Onsite)

Irvine, CA

Customer Service Specialist I, B2B & B2C (Onsite - 5 days per week in Irvine, CA)

The Customer Service Specialist I, B2B & B2C will deliver high‑quality customer service, going above and beyond to build trust, support and loyalty to our platform. This role is responsible for ensuring that our B2B clients (Dispensaries and Delivery Clients) are able to successfully utilize all aspects of our platform to maximize their customer service and sales initiatives.

• Good written and verbal communication skills, bilingual a plus
• Provide clear, professional, & friendly communications to both end‑users and internal Weedmaps contacts throughout the troubleshooting process until resolution
• Field and efficiently diagnose customer reported technical, pre‑ and post‑sales issues via phone, email, and chat
• Efficiently elevate issues internally in the event the issue cannot be resolved via normal troubleshooting steps
• Assess content against Weedmaps policies
• Identify and take action against all reviews/forum posts that require moderation
• Provide detailed notes on each customer interaction
• Adhere to your schedule. Assigned shifts may include evenings, weekends and some holidays.
• Participate in User Acceptance Testing, reporting defects
• Identify and share enhancement requests from clients
• Follow all standard operating procedures

• 1+ years of experience in customer service supporting B2B clients
• Good communication skills, both written and verbal
• Efficient organizational skills and the ability to multi‑task and prioritize in a high‑volume, fast‑paced environment
• Capable of quickly adapting to new responsibilities and meeting new expectations in a rapidly growing company and industry
• Ability to work independently with systematic troubleshooting techniques, judgment, and problem‑solving skills
• Experience with Salesforce
• A passion for the cannabis industry
• Account Management Experience
• Experience with Jira, or other ticketing systems
• Experience with Gmail & Google Suite
• Technical aptitude with respect to SaaS products a plus

The base pay range for this position is $20.94 - $23.24 per hour

• Physical Health (Medical, Dental & Vision)
• 100% employer‑paid premium for employees
• Up to $2,000 company HSA contribution with the High Deductible Health Plan
• 401(k) Retirement Plan (employer will match contribution up to 3.5% of employee contribution)
• Basic Life & AD&D - employer paid 1x salary up to $250,000
• Supplemental, voluntary benefits
• Student Loan Repayment/529 Education Savings with a monthly company contribution
• FSA (Medical, Dependent, Transit and Parking)
• Voluntary Life and AD&D Insurance
• Critical Illness Insurance
• Short‑and Long‑term Disability Insurance
• Pet Insurance
• Identity theft protection
• Legal access to a network of attorneys
• PTO, paid sick leave, and company holidays (including a 2026 holiday shutdown)
• Paid parental leave

Life at Weedmaps means innovation and heart. Come join us if you care about the plant, the people who love it, and are ready to let your talent shine. We foster a bustling and collaborative culture that revolves around an environment that focuses on the benefits of weed, and the community that supports it.

You too can have a hand in shaping the industry’s future; ready to roll with us?

Founded in 2008, we’ve grown from a small startup to a global leader in the cannabis industry. Our dedication to transparency, education, and community has set us apart, and today, we proudly serve cannabis to consumers and businesses in the U.S. and worldwide.

“Freedom to choose. Freedom to access. Freedom to enjoy.”

Our team has been made aware of incidents involving Linked In, Telegram, and Facebook accounts impersonating Weedmaps recruiters. These individuals are attempting to use our company name to solicit payment from prospective candidates interested in applying for jobs at our company. Our team is actively working to combat these attempts, but in the meantime, please be mindful of the following:

• Our recruiters will always…