Customer Service Representative

Customer Service Representative – Ledra Brands

Location: Irvine, California

We are seeking to add a Customer Service Representative to our Customer Service Department, where you will be developing new and nurturing long-term relationships with territory reps, agencies, customers, and inside staff. In addition, you will be processing simple to very complex orders and communicating via phone/email, ensuring all duties and tasks are completed accurately and timely.

Essential Duties And Responsibilities:

• Building relationships with our sales reps.
• Process orders, provide product availability and order status via phone and email.
• Provide tracking information and issue Returned Material Authorizations (RMA).
• The capability to address job issues and deliver optimal solutions.
• Strong organizational skills with focus on data entry and record keeping.
• Assist customers with all post sales inquiries and questions, in a timely manner.
• Perform other related duties as assigned.

Minimum Qualifications (Knowledge, Skills, And Abilities):

• Excellent written and verbal communication skills.
• Strong team player that is highly motivated and can work independently.
• Detail oriented, organized and efficient.
• Excellent technical capabilities to include MS Office (Word and Excel).
• Ability to handle multiple tasks in a fast‑paced environment.
• Willingness to learn new product information and seize opportunities to expand your job knowledge.
• Strong Customer Service experience. Minimum of 5 years’ experience is preferred.
• Knowledge of Net Suite software is PLUS!
• Lighting Sales Experience is a must!

Note: The company is an equal opportunity employer, drug‑free workplace, and complies with ADA regulations as applicable.

Apply Today: Send your resume to

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Other

Industry: Internet Publishing