Customer Service Representative

Vaco is seeking a Customer Service Representative for a client located in Irvine, CA. The position is full-time onsite.

Key Responsibilities:

• Support Regional Account Managers and maintain positive communication with customers, wholesalers, sales reps, and managers.
• Process and confirm customer/wholesaler purchase orders using SAP.
• Provide product details, pricing, and order tracking via phone, email, and EDI.
• Review and correct part numbers, pricing, and invoices with attention to detail.
• Generate shipping labels, bills of lading, and coordinate with freight carriers for optimal shipment pricing.
• Process invoices, file orders, and manage shortages, backorders, and returns.
• Maintain relationships with freight carriers and Customs Brokers to ensure timely delivery.

Skills & Requirements:

• SAP Sales Management experience.
• Strong customer service, communication, and conflict resolution skills.
• Proficient in Microsoft Word, Excel, and Outlook.
• Experience with Fed Ex and freight logistics, including bill of ladings and commercial invoices.
• 5-7 years of relevant experience in customer service, administration, or account management.
• BA or equivalent experience.