PBX & Emergency Response Operator​/Call Center - OC Hospital; Per-Diem

PBX & Emergency Response Operator / Call Center - OC Hospital (Per-Diem)

Base pay range: $22.00/hr - $30.00/hr

The City of Hope PBX & Emergency Response Operator manages incoming and outgoing telephone calls, facilitates internal communication within the hospital, and assists patients and staff with inquiries. Responsibilities include transferring calls to appropriate departments, processing emergency codes per regulatory requirements (TJC, OSHA, CMS, CDPH), providing high‑quality customer service, collecting caller information accurately, monitoring alarms, and following hospital policies and procedures related to communication and patient information privacy.

• Handling incoming and outgoing calls, including transferring calls to appropriate departments or individuals.
• Facilitating communications within the facility, such as paging staff or relaying messages.
• Assisting patients with inquiries about services, appointments, and other relevant information.
• Processing emergency codes, alerting relevant personnel, and coordinating responses during emergencies with hospital command center.
• Collecting and recording caller information accurately for documentation and follow up purposes.
• Providing high quality customer service to patients, visitors, and staff.
• Monitoring and responding to alarms, such as fire alarms, medical gas, and cardiac alarms.
• Providing administrative support as needed, such as gathering patient information for scheduling, or managing department directory.
• Following hospital policies and procedures related to communication and patient information privacy.
• Work scheduled overtime and be available for emergency overtime when the need arises such as call outs before and after standard scheduled hours of work. Work a temporary, alternative schedule or shift as requested based on department needs.

• High school diploma.
• Two years of related experience with Customer Service in a Call/Contact Center or PBX environment.

• As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.
• This position is represented by a collective bargaining agreement.
• This is a per‑diem position.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please .

To learn more about our Comprehensive Benefits, please .