Customer Service Representative​/Call Center

Customer Service Representative/Call Center

Join to apply for the Customer Service Representative/Call Center role at Waterworks Aquatics

We’re hiring PART-TIME/FULL-TIME CUSTOMER SERVICE REPRESENTATIVES! Must be able to work in our Huntington Beach location as well.

Are you an empathetic person who has a passion for helping others? Are you an enthusiastic ‘people-person’? Are you a confident and adaptable person who can close the deal? You’re in luck! We are looking for exceptional customer service representatives that can register new customers and provide memorable experiences to our customers over the phone and in person.

Waterworks Aquatics is a premier swim school with 39 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

As a Customer Service Representative, you will be the face of Waterworks Aquatics and the first point of contact for the majority of families when they visit our facility. You will be entrusted with building relationships with our families. You will also be responsible for retaining our families by offering a warm, welcoming, and memorable experience.

• Competitive compensation for a fun role
• Advancement opportunities: strong individuals can join our leadership team
• Flexible work schedules to fit other commitments
• Full-time employees receive a benefits package that includes dental, vision, disability, 401k, and sick pay
• Team appreciation days, cool events, and free food throughout the year

• Create relationships with new and existing families that lead to customer loyalty and retention
• Demonstrate empathy in interactions with families
• Register, schedule, take payments, and problem solve family accounts
• Provide exceptional customer service in person and by phone
• Encourage customers to purchase swim lesson packages
• Work effectively in a team environment to support lesson registration goals
• Maintain high customer satisfaction ratings based on explicit criteria set by the company
• Handle customer concerns, provide appropriate solutions and follow up to ensure resolution
• Recommend additional services to customers by understanding their needs
• Maintain a clean and safe facility at all times
• Boost morale and help maintain a positive work environment
• Restock and clean all restrooms and shower/changing areas
• Understand and showcase knowledge in all programs and facilities
• Assist with time-sensitive projects by deadlines given
• Provide effective rebuttals to customers looking to release lesson schedules
• Stay up to date and pass all continual training by deadlines provided

• Must be at least 17 years old
• Must have at least 2 years of customer service experience
• Minimum of a high school diploma
• Strong passion for helping others
• Strong background in customer service
• Proficient in typing, at least 40 WPM
• Ability to “close the deal” and acquire new families interested in our services
• Ability to multi-task, prioritize and manage time effectively
• Open to coaching and training to increase customer acquisition performance
• Strong communication skills in person and over the phone
• Excellent listening ability
• Adaptable to different personality types
• Professional and courteous with customers
• Weekends required

• Positive mindset and team player
• Strong conversationalist who can connect with people
• Critical thinker who empathizes with families
• Confident, adaptable, ambitious, and an achiever
• Committed and reliable
• Teachable, respectful, outgoing, and motivated
• Open to feedback and eager to learn

Entry level

Full-time

Other

Recreational Facilities