Licensed Customer Service Representative

Overview

Great Park Insurance Services

Licensed Insurance Representative

Great Park Insurance is seeking an experienced Customer Service Representative (CSR) to join our office. We will rely on you for delivering service in a courteous, professional, and efficient manner, while interacting with customers and insurance agents. This individual will be responsible for administrative tasks and maintaining client documentation. The ideal CSR is friendly, upbeat, professional, and dependable.

Position:
Full Time

Hours: 8:30am to 5:00pm, Monday through Friday

• Support incoming calls and emails from customers.
• Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests.
• Respond to questions and requests from clients/customers/agents quickly and accurately.
• Record details of all customer interactions including requests, inquiries, comments, complaints and actions taken.
• Retrieving and responding to voicemails and emails.
• Keep a clean, neat and organized workstation.
• On time daily.

• Insurance customer service experience required.
• Exceptional listening skills with the ability to handle difficult and detailed inbound/outbound calls.
• Ability to multi-task between various software programs.
• Problem solving and problem resolution skills.
• Proficient typing skills to type complete, accurate and thorough notes in customer files.
• Computer skills should include Microsoft Excel, Word, Outlook.
• Communicate and write clearly and in a professional manner (telephone, email, and in person).
• Must be able to work quickly and efficiently.
• High school diploma/GED.
• Valid California P&C Insurance License (Required).

• Experience:
  
  Customer Service: 1 year (Required)
• Experience:
  
  Insurance: 1 year (Required)
• License/Certification:
  Personal and casualty license (Required)

• Job Type: Full-time
• Salary: $50,000 - $75,000 (DOE)
• Benefits: 401(k); 401(k) matching;
  Health insurance;
  Paid time off
• Schedule:
  
  8 hour shift;
  Monday to Friday
• Supplemental pay types:
  Commission pay