Customer Service Representative II

Customer Service Representative II – Ameri Home Mortgage Company, LLC

Location: Irvine, CA

As a Customer Service Representative II you will handle customer inquiries regarding our mortgage loan products, manage a high volume of inbound and outbound phone calls, and perform basic qualification of leads using scripted presentations.

• Contact prospective clients to generate interest in our mortgage products. Communicate effectively over the phone with the ability to elevate customer complaints and concerns to appropriate departments.
• Field customer mortgage inquiries and generate potential interest in refinance opportunities.
• Transfer potential leads to available Loan Officers.
• Speak with clients while entering client data into the Ameri Home Mortgage Customer Relationship Management (CRM) System.

• High school diploma required;
  Bachelor’s degree in a related field preferred.
• Intermediate speaking and writing communication skills.

Hourly range for new hires in Irvine, CA is generally $26.00 per hour.

We offer competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance, an employee volunteer program, and a wellness program. You’ll also have the opportunity to gain business knowledge and hands‑on experience to grow your career.

Ameri Home Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank;
Member FDIC.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email  or call .

When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.