Senior Benefits Billing Specialist

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.

As one of the 10 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide. More information is available at

Responsible for supporting the daily operations of the outsourcing team's billing and benefits administration, client onboarding, internal reporting, and client relationships. Maintains personal book of business with health and welfare benefit plans as needed by providing excellent customer service and managing client benefits calendar, including compliance, strategy, renewal, and Open Enrollment deliverables.

• Responsible for the overall outsourcing team's billing process associated with servicing clients' benefits insurance invoicing, including establishing vendor relationships, designing, and implementing billing processes, completing, and maintaining monthly administrative fee invoices, and maintaining the team's system access.
• Assists department manager with monthly team transition planning, staff training, tracking, monitoring team workflow, and working with the team to resolve escalated billing issues and calculation problems.
• Trains, manages, and supports Billing Coordinators with escalated billing issues and calculation problems.
• Reviews completed Consolidated Billing Service (CBS) files before sending them to clients.
• Implements new client billing, ensuring the client setup is completed accurately.
• Prepares and provides monthly call center statistics to management and clients, as applicable.
• Assists the outsourcing and client service teams with communication materials and other projects as needed.
• Fosters and manages overall relationships with clients ensuring strong retention and client satisfaction.
• Manages client benefit inquiries and resolves escalated service issues.
• Meets with clients for pre-renewal strategy, proposal delivery, and explanation.
• Analyzes market proposals for verification of benefits, premiums, and competitiveness.
• Negotiates with markets for benefits premium concessions.
• Reviews coverage contracts for accuracy of policy provisions.
• Conducts client open enrollment meetings and answers questions regarding benefit coverage.
• Manages new carrier and plan implementations for the book of business.
• Ensures delivery of claims experience and utilization reports and reviews for accuracy.
• Assist with onboarding of new clients.
• Complies with agency management system data standards and integrity (enters and maintains complete and accurate information).
• Other duties as assigned.

• Bachelor's Degree or equivalent combination of education and experience
• Seven (7) or more years of experience in Benefits administration and billing
• Experience in training new employees with team leadership responsibilities
• Experience with premium payment reconciliation, and administering COBRA and benefits eligibility in Bene Trac or similar online benefits administration software
• Experience with Quick Books Online
• Prior experience in roles that require a high degree of accuracy

• Knowledge of employee benefits insurance, eligibility, premium payment reconciliation, and Consolidated Omnibus Budget Reconciliation Act (COBRA) guidelines
• Strong verbal and written communication skills
• Strong analytical skills
• Good problem solving and time management skills
• Ability to work successfully as a member of a team and independently
• Ability to compile, organize, interpret, and communicate data and results concisely
• Ability to learn, leverage, and troubleshoot systems and software tools
• Proficient in Microsoft Office…