Key Account Manager- OEM Americas; H​/F - SAFRAN Electronics & Defense Avionics LLC

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World’s Best Companies 2024 » du magazine TIME. Safran Electronics & Defense propose à ses clients des solutions d'intelligence embarquée leur permettant d'appréhender l'environnement, de réduire la charge mentale et de garantir une trajectoire, même en situation critique, ce dans tous les environnements : sur terre, en mer, dans le ciel ou l'espace.

La société met les expertises de ses 13 000 collaborateurs au service de ces trois fonctions : observer, décider et guider, pour les marchés civils et militaires.

Job Summary:

The OEM Americas Key Account Manager Aerospace & Defense is responsible for managing and growing strategic relationships with large OEMs in the Americas. This role drives business development, influences customer requirements, ensures the execution of key account plans, and aligns company product and technology roadmaps with customer needs.

• Develop and execute Key Account Plans for assigned customers.
• Detect customer needs and create favorable conditions for product selection, in alignment with internal directorates.
• Establish and manage NDAs, MoUs, and MoAs with customers.
• Build and maintain strong relationships with senior stakeholders.
• Measure customer satisfaction and manage potential issues proactively.

• Identify and pursue new business opportunities within assigned accounts.
• Influence RFIs and RFPs to align with company capabilities.
• Anticipate bid opportunities and ensure well‑organized, competitive responses.
• Engage decision‑makers relevant to customer programs.
• Represent the company at industry trade shows, technical events, and senior‑level meetings.

• Provide customer insights, market intelligence, and competitive analysis to marketing, product management, and R&T teams.
• Align products and technical roadmaps with customer needs via Tech Days, and other forums.
• Coordinate actions across product line managers, sales, programs, technical, support, quality, and operations teams to ensure unified customer engagement.

• Participate in the preparation and presentation of commercial offers.
• Support contract negotiations and multi‑program deal consistency.
• Ensure compliance with FAR/DFARS, ITAR, and export control regulations.
• Support overdue account recovery when required.

• Recommend communication actions to enhance visibility with the customer.
• Lead continuous improvement initiatives within the Key Account Management function.
• Track KPIs, forecast accuracy, and account health metrics to ensure performance.

• Education/
  
  Experience:
  
  Bachelor's degree in Business, Engineering, or related field; MBA preferred.
• Experience:
  
  810 years of experience in aerospace key account management.
• Proven success in securing and managing complex contracts.
• Proficiency with CRM tools, Microsoft Office Suite, and familiarity with ERP/EAM/PLM systems.
• Strong knowledge of aerospace products, systems, and services.
• Awareness of competitive landscape, industry trends, and emerging technologies.
• Leadership:
  Ability to set vision, develop strategy, and rally cross‑functional teams around key objectives.
• Skilled in guiding internal stakeholders (programs, engineering, legal, operations, finance) toward common goals in complex sales cycles.
• Experience influencing without direct authority in a matrix organization.
• Management skills: account planning and pipeline management, contract negotiation and management, budget management, and resource allocation.
• Personal skills:
  Exceptional interpersonal and relationship‑building skills with senior‑level stakeholders, persuasive negotiation, presentation skills tailored to highly technical and regulated environments, strong problem‑solving, adaptability, and resilience in high‑pressure situations.

- This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. Persons within the meaning of ITAR. ITAR defines a U.S. Persons as a U.S. Citizen, U.S. Permanent Resident (i.e. green card holder), political asylee or refugee.