Municipal Client Service Manager- Water- Inland Empire

Help us build the future and we’ll help you build a rewarding and purposeful career. Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal.

Join a team that brings inspirational architecture, landscapes, towns capes and places to our world, and we’ll provide you unlimited space to grow. You’ll be able to apply our powerful global network of skills and decades of experience to build positive client outcomes.

GHD’s municipal business in Water and Transportation is in a period of accelerated growth. Over the past few years, we have doubled our municipal portfolio, driven by strong client relationships, technical excellence, and a deep commitment to the communities we serve. Building on this momentum, we have launched a bold growth initiative to double our municipal practice over the next four years.

This next phase of growth is intentional, market‑focused, and rooted in long‑term partnerships with cities, counties, and local agencies.

To help lead this next chapter, we are seeking Client Service Managers (CSM) who are energized by growth, trusted by clients, and motivated to shape the future of public infrastructure. They sit at the intersection of our clients, our communities, and our technical teams – bringing external voices, priorities, and opportunities into the organization.

At GHD, our workplace thrives on a hybrid model, combining in‑office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

• Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies.
• Act as the voice of the client within the organization, ensuring their priorities and challenges are understood and addressed.
• Develop and implement client interaction plans to engage decision‑makers and influencers.

• Lead and mentor a Client Engagement Team to deliver innovative solutions tailored to municipal needs.
• Create and execute annual growth plans for municipal accounts, focusing on long‑term objectives (3–5 years).
• Monitor trends in public spending, regulatory changes, and infrastructure investments to identify opportunities.

• Identify and pursue new opportunities within municipal markets, including water, transportation, and urban development sectors.
• Collaborate with technical teams to align proposals with client preferences during bidding and delivery phases.
• Maintain an active pipeline of projects and pursuits.

• Represent the organization at municipal meetings, conferences, and industry events.
• Promote the organization’s brand and capabilities to municipal stakeholders.
• Facilitate multi‑party communications when needed to resolve issues and advance strategic initiatives.

• Client portfolio metrics
• Opportunity pipeline health
• Bookings targets

• Oversee CRM implementation and maintenance, identifying opportunities for improvement.
• Act as subject‑matter expert in technology, policy, regulation, or operational management.
• Ensure quality service and profitable growth across a portfolio of complex customer relationships.
• Develop relationship management plans for strategic potential accounts and existing accounts.
• Clarify customer needs through consultation, data analysis, and specification agreements.
• Create a personal network of senior managers, promoting the organization and enhancing its reputation.
• Develop internal marketing plans to improve relationships within and outside the organization.
• Provide themes, analyses, and recommendations for service or process changes based on customer input.

• Bachelor’s or Master’s Degree in Engineering, Environmental Science, or related field.

• Professional Engineer license preferred.
• Minimum 10 years of experience in client service or relationship management, preferably with municipal or public sector clients.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to lead cross‑functional teams and influence at…