Parts Operations Specialist

Responsibilities

• In coordination with Mobis Parts America and other of our service providers, resolve operational issues, improve service levels, and ensure alignment with KUS standards.
• Provide direct support for escalated dealer issues by collaborating with internal departments and external partners.
• Adjust Parts systems parameters as needed to support dealer operations.
• Ensuring all payment and billing processes are compliant with all financial audit requirements (in a SOX environment)
• Vendor management and coordination including remanufacture or direct exchange related suppliers and our primary 3PL provider, including billing or payment to and ensuring KMA's interests are properly represented.
• Track and report on key performance indicators (KPIs) related to parts operations and service providers' performance.
• Support cross-functional projects and contribute to continuous improvement initiatives within the parts operations team.
• Perform ad hoc reporting, administrative tasks, and other duties as assigned by the manager.

Education: Bachelor's Degree in a related business field or equivalent combination of education and work experience is required.

Overall Related Experience:

3-5 years of experience in automotive parts operations, logistics, or dealer support preferred. Experience in developing and implementing SOPs and process improvements.

Directly Related Experience:

3+ years involvement in automotive service parts business preferably. Proven track record in customer communication, issue resolution, and cross-functional coordination. Familiarity with ERP systems.

• Excellent written and verbal communication skills
• Advanced critical thinking skills
• Strong background in data analysis, forecasting, and KPI reporting.
• Advanced capabilities in MS Excel with proficiency in all other office suite products

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles  Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.