Membership College Intern

Reporting to:

Director of Membership Programs & Operations and Membership Coordinator

College Credit for an Accredited Higher Education of Learning

Remote, In-person, Hybrid available

USA Water Polo internships provide training for the benefit of students interested in Olympic sports and non-profit sports management and administration. Interns will receive college credit as these are unpaid positions.

The candidate(s) will provide administrative support to the Membership Department with an emphasis on customer service. This role includes, but is not limited to, timely response to member service requests via phone, email, or live chat, assistance with membership compliance, membership program support, and general administrative work. This individual is on the front lines of USA Water Polo, and shall strive to provide professional, high-level customer service within the organization.

• Interact with members and potential members via Zendesk, phone, and/or email to provide information, troubleshoot, and answer inquiries regarding USA Water Polo’s database, events, products, services, and other online support.
• Responsible for promptly answering member questions via phone and/or e‑mail, and providing general administrative assistance in day‑to‑day tasks.
• Assist with the Academic All‑American program, responding to emails, grading transcripts, and data input.
• Assist with the National Award nomination process and recognition programs.

• Striving for a bachelor’s degree or a higher level of education that requires internship hours fulfilled. Willingness to work for class credit only; this is a non‑paying internship.
• Excellent customer service skills, maintaining professional demeanor and exceptional interpersonal skills.
• Team player with the ability to manage multiple projects simultaneously and prioritize to effectively meet deadlines.
• Must be able to lift up to 50 lbs.
• Proficient in Microsoft Office suite and/or Google suites.
• Familiarity with the sports industry and water polo is a plus, but not required.
• Experience working with database management systems is a plus, but not required.
• CPR certified is a plus.
• Candidate(s) can be flexible with availability, willing to work weekends, nights, and holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.