Order Management Specialist & RMA Coordinator; Machine Services

GF Industry and Infrastructure Flow Solutions, a division of GF, is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring. If you're passionate about technology, sustainability, and global collaboration — you’ll feel right at home with us.

• Scheduling and Coordination:
  Plan and schedule machine maintenance, inspections, and service appointments; coordinate with technicians, vendors, and clients to minimize downtime and ensure timely execution.
• Documentation and Record-Keeping:
  Maintain accurate records of machine histories, service logs, warranties, and repair reports using digital systems (e.g., CMMS software like SAP); prepare and update service contracts and compliance documents.
• Inventory and Parts Management:
  Track machine parts inventory, order supplies as needed, and manage vendor relationships to ensure availability of necessary components without overstocking.
• Compliance and Reporting:
  Ensure all machine services adhere to industry regulations (e.g., OSHA, ISO standards); generate regular reports on service metrics, costs, and performance for management review.
• Budget and Cost Tracking:
  Monitor service-related expenses, process invoices, and assist in budgeting for machine maintenance; identify cost-saving opportunities through data analysis.
• Team Support and Communication:
  Act as a liaison between administrative staff, field technicians, and stakeholders; train team members on administrative procedures and resolve any service-related queries.
• Data Analysis and Process Improvement:
  Analyze service data to identify trends, inefficiencies, or recurring issues; recommend administrative process enhancements to improve overall machine service efficiency.

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field; equivalent experience may substitute.
• 3-5 years of experience in administrative roles within manufacturing, machinery services, or technical support environments.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CMMS/ERP systems; experience with data analytics tools (e.g., Tableau) is a plus.
• Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced setting.
• Excellent communication skills, both written and verbal, for report writing and stakeholder interactions.
• Knowledge of machine maintenance principles, safety regulations, and inventory control best practices.
• Certification in project management (e.g., PMP) or administrative excellence (e.g., CAPM) is desirable but not required.

• Attention to detail and accuracy in documentation.
• Problem-solving mindset with a focus on administrative efficiency.
• Ability to work independently and collaboratively in a team-oriented environment.
• Familiarity with industrial machinery terminology and service workflows.

Janet Gonzalez

Human Resources Director

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