Content Administrative Assistant

Overview

Location:

Irvine, CA (Onsite) – Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

Content Administrative Assistant

Irvine, CA (Onsite)

Thales is looking for a Content Administrative Assistant to assist with the planning and implementation of projects that support the Content Operations Department. The primary role is to support, assist and communicate to all involved parties the status of incoming and outgoing media files, metadata, and related deliverables that are sent to the Media Department for the purpose of integration and packaging content for distribution to airline customers, at the direction of the Lead.

In this role, you will also directly support the Content Operations team and its goals for on-time delivery and quality of content produced, which will involve assisting in coordination between the Content Service Providers (CSPs), Media Managers, the post-production facilities/labs, and airlines. The Assistant must also master input of data into spreadsheets and other company documents in order to communicate KPIs to department executives.

• Assist with managing of all incoming digital media files from the post-production facilities/labs and the airline Grids for the monthly content production activities consisting of 60 (and growing customer base) airlines.
• A high level of customer service and account management is required via a timely and proactive approach in all communications with customers, CSPs, post-production facilities/labs, and airlines.
• Report daily the status of incoming deliverables;
  Work closely and communicate daily with the Administrator – Lead, department executives and Content Integrators;
  Maintain and track the daily incoming and multiple revision airline Grids.
• Daily tracking of receipts of MPEG, MP3 and other file formats received. Regular downloading and inventory check-in of files to the server from Smart Jog is required;
  Database entry of files received lity to set-up existing database that needs update (Access Database).
• Send, at monthly intervals, receipt notification to Airlines, CSPs, Media Managers, and Lab Technicians. This requires a regular correspondence via phone and e-mails to all involved parties;
  Recording of incoming USB & RHD drive receipts as well as airline assignment per the Media Managers and Program Management. This also requires communications of the need for airline hard drives, damaged hard drives, and the need to order more to ensure the monthly deliverables.
• Packaging and paperwork preparation for monthly Fed Ex shipments as well as the outgoing correspondence to airlines, Media Managers, CSPs, and Thales FSEs;
  Administrative duties such as airline file folder organization, done monthly in preparation for next monthly cycle;
  Provide data entry support for the Media Technicians within the DCMS, as needed.

• Database entry of files received lity to set-up existing database that needs update (Access Database).
• Send, at monthly intervals, receipt notification to Airlines, CSPs, Media Managers, and Lab Technicians. This requires regular correspondence via phone and e-mails to all involved parties.
• Recording of incoming USB & RHD drive receipts as well as airline assignments per the Media Managers and Program Management. This also requires communications of the need for airline hard drives, damaged hard drives, and the need to order more to ensure the monthly deliverables.
• Packaging and paperwork preparation for monthly Fed Ex shipments as well as the outgoing correspondence to airlines, Media Managers, CSPs, and Thales FSEs.
• Administrative duties such as airline file folder organization, done monthly in preparation for next monthly cycle.
• Provide data entry support for the Media…