Production Support Analyst II

Production Support Analyst II

Client Menu Middleware team is seeking a Production Support Resource to support Client's Menu Middleware Platform. The Menu Middleware Platform runs on Amazon Web Services and is a critical IT component providing data to multiple digital channels.

• Troubleshoot issues on various digital ordering channels such as Kiosk, Delivery, Digital Menu Boards and Point-of-Sale
• Monitor and troubleshoot Middleware Infrastructure (AWS) – monitor and troubleshoot issues in production using AWS, Lumigo, and Aurora MySQL RDS
• Work with Data Management and QA/QE teams to support testing and launch of new Client Menu items (Product changes, Limited Time Offerings, Market/Regional Item Tests)
• Work with Data Management and L1/L2 IT Support Teams to resolve escalated tickets affecting production
• Work with Menu Middleware (MMW) Developers to support MMW releases
• Follow Client's Change Management procedures

• At least 6 months SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures & templates (Required)
• AWS, Python, REST APIs, Bash scripting & Power Shell scripting – Nice to Have
• Strong verbal/written communication skills and ability to work with multiple stakeholders, both internal and external
• Proactive mindset with ability to build process & documentation
• Ability to prioritize and manage multiple tasks
• Diagnose problems and follow through to resolution