Rep., Centralized Resident Services

Position Summary

Supports the Apartments Division by performing administrative and financial tasks for former resident accounts and provides exemplary customer service to our internal and external customers.

• Places outbound phone calls, text messages, and emails to collect an outstanding debt.
• Investigates and resolves complaints regarding outstanding debt.
• Minimize objections for payment and suggest available customer-friendly payment options.
• Provides excellent customer service and maintains brand reputation.
• Builds and maintains strong, positive relationships with our internal and external customers, including collection agencies and law firms.
• Multitasks with efficiency and paramount accuracy.
• Administer all debt recovery activities in accordance to required policies and procedures.
• Maintain assigned accounts by: completing all required follow-up, monitoring repayment agreements, and analyze customer accounts to increase recovery.
• Use software to keep detailed notes regarding conversations with customers and outcomes.
• Collaborates with internal departments on special projects and initiatives.
• Utilizes property management-specific applications (One Site, Pivotal, Resident Portal, and Service Now).
• Utilizes Google applications (Gmail, Groups, Sheets, Drive) as well as Microsoft products (Word, Excel, Outlook, PowerPoint) for department documentation, reporting purposes, and organization.

• Bachelor’s degree preferred
• Call center experience preferred
• Demonstrated skill in negotiating and resolving conflicts
• Excellent written and oral communication and interpersonal skills
• Strong organizational skills and extremely detail-oriented
• Self-starter, able to work independently
  
  Demonstrate leadership, initiative, and professionalism
• Ability to adapt as the department evolves to support the business
• Experience in debt collections a plus

Base Pay Start Rate:$26.63

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations:
San Diego, Orange County, West Los Angeles and Silicon Valley.

With world‑class amenities, resort‑like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental‑living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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