Software Implementation Consultant

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Reasonable accommodations are available for qualified individuals with disabilities upon request.

• Lead software implementation projects from planning through post-go-live support.
• Analyze customer software needs and requirements and translate them into implementation plans, timelines, and milestones.
• Manage configuration and customization of software applications to meet customer and organizational requirements.
• Coordinate with development and IT teams to ensure proper integration, testing, and functionality.
• Ensure thorough testing, quality assurance, and validation of software before and after deployment.
• Maintain accurate records of implementation activities, configurations, and project documentation.
• Support & Customer Success
• Oversee customer support operations related to software functionality, troubleshooting, and issue resolution.
• Ensure timely and effective resolution of customer issues, from initial intake through completion.
• Monitor support tickets, escalations, and response times to ensure adherence to support standards.
• Serve as an escalation point for complex or high-impact customer issues.
• Maintain strong customer relationships and act as a trusted point of contact for support and implementation matters.

• Provide guidance, direction, and mentorship to team members.
• Establish, document, and enforce standard procedures.
• Communicate customer concerns, trends, and risks to management and relevant internal teams.
• Identify opportunities for process improvement to enhance efficiency, quality, and customer satisfaction.
• Operational & On-Call Responsibilities
• Manage a rotating on-call support schedule for nights and weekends, as required.
• Perform related duties as assigned by management.

• Bachelor’s degree or equivalent work experience
• Proven experience in software implementation, configuration, and customer support.
• Strong analytical, troubleshooting, and problem-solving skills.
• Proficiency in project management software and tools (e.g., JIRA, Smartsheets)
• Excellent written and verbal communication skills.
• Ability to interact professionally and courteously with customers, stakeholders, and team members.
• Ability to work independently while effectively managing priorities and multiple projects.
• Preferred:
  Experience supporting or implementing

Mid-Senior level

Full-time

Information Technology

Staffing and Recruiting

• Medical insurance
• Vision insurance
• 401(k)