A2C Leader

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an experienced A2C Lead to join our APAC team.

In this role, you will be responsible for driving the efficiency and delivery of billing & collections, managing, motivating, and leading the Billing & Collections teams, and owning key targets including cash collection, ageing, and Bad Debt Expense (BDE).

• Drive effective and accurate billing along with cash collection to meet A2C targets, and embed a cash mindset in all activities.
• Oversee all A2C related month-close activities and month-end reporting, ensuring timescales are consistently met.

• Lead cross-functional (Sales, Operations, Finance) sessions to drive the eradication of the root causes of the most frequently occurring disputes, ensuring that action plans are documented and executed on time.
• Partner closely with the A2C Business Partner, Director of APAC A2C, Country GM, Sales VPs and Directors, and other key stakeholders to drive accurate billing and cash collection.

• Enforce compliance with A2C policy, identifying and addressing any deviations.
• Own Iron Mountain's Internal Global Audit Controls (SOX-Lite) relating to Accounts Receivable, specifically Controls 2.2 (Manual Billing & Credit Memos), 2.3 (Revenue Reconciliation), 2.4 (Accrued & Deferred Revenue) and 2.5 (A/R Reserves Aging Analysis).
• Manage the overall level of credit-related risk by tracking and monitoring the level of 90 day+ overdue receivables, and driving actions to resolve issues.

• Supervise, manage, motivate, and lead the Billing, Collections & Cash Apps delivery organisation, setting behavioural expectations.
• Identify and support the development of appropriate A2C related training to fill capability and skills gaps.

• Track record of successfully driving performance and process improvement, especially on cash collection.
• End-to-end process understanding of the Invoice to Cash operating model.
• Strong negotiations skills to assist conversations with customers and senior individuals (CFO's, Financial Controllers, etc.).

• Sound knowledge of Financial Literacy and Business Acumen.
• Strong analysis, problem solving, proactive root cause analysis, customer interfacing, and conflict resolution skills.
• Ability to project manage, lead, and work collaboratively in a matrixed environment.
• Ability to assess risk with A2C processes and to implement appropriate controls.

• Proven Leadership and teamwork skills with ability to lead and motivate during ambiguity.
• Fluency in English and Mandarin is required; proficiency in Korean is an advantage.
• Will have a positive attitude, self-confidence, and calmness under pressure.

• Competitive compensation and benefits aligned with the experience.
• Flexible work options/alternative work options to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Category:
Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of…