Customer Service Representative

Overview

Join SC State Credit Union as a Full-Time Customer Service Representative in Columbia, where you'll play a vital role in enhancing the financial well-being of our members. This is an exciting opportunity to engage with a diverse clientele, providing personalized banking solutions that truly make a difference in their lives. Your commitment to excellence in service will be valued, as you'll be part of a team that prioritizes customer-centricity in every interaction.

At SC State Credit Union, you'll have the chance to grow your skills and knowledge in the dynamic credit union industry. Experience the satisfaction of fostering long-lasting relationships and contributing to a high-performance culture. Embrace the challenge and reward of empowering others financially and making a real impact in your community.

Don t miss the chance to be part of a team that celebrates smart, innovative solutions for our members.

• Engage directly with members to provide exceptional service and support.
• Take inbound calls, address inquiries, and resolve issues efficiently to ensure a seamless banking experience.
• Assist members with account management, including deposits, withdrawals, and loan inquiries; offer tailored financial solutions based on member needs.
• Navigate internal systems for accurate data entry and record maintenance, while adhering to quality standards and compliance regulations.
• Identify opportunities to educate members about our products and services and help them understand their financial options.
• Collaborate with colleagues to promote a cohesive team environment aligned with our core values.

• Background in retail or customer service is required, as the ability to engage with members directly impacts satisfaction and loyalty.
• Experience in a bank or financial institution is preferred; a strong willingness to learn and adapt to the financial services landscape is essential.
• Effective communication skills to convey complex information clearly and concisely.
• Comfort with using software tools to manage customer inquiries and maintain accurate records.
• Attention to detail and strong problem-solving abilities to address member issues efficiently and accurately.
• Customer-centric mindset to consistently prioritize members  needs and align with our commitment to service excellence.

If you have these qualities and meet the basic job requirements, apply now using our online application. For more information or to apply, please visit the website: