Servicenow Platform Administrator
Job in
Iqaluit, Nunavut, Canada
Listed on 2026-02-28
Listing for:
TUTTARVIK
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, IT Consultant, Technical Support
Job Description & How to Apply Below
- Administer users, roles, groups, ACLs, and system security settings.
- Manage instance upgrades, patches, and clone activities.
- Maintain system configurations, plugins, properties, and module settings.
- Monitor system logs, performance, and operational health.
- Support development teams with update set migration and environment readiness.
- Document administrative procedures, configurations, and runbooks.
- Support break/fix activities, troubleshooting, and incident resolution for Service Now-related issues.
- Minimum 3-5+ years of experience administering enterprise IT systems, including at least 2+ years administering Service Now.
- Degree or diploma in Information Technology, Computer Science, or related field.
- Service Now CSA certification required; CIS certifications – an asset.
- ITIL certification – preferred.
- Experience with workflow configuration, user administration, system properties, and platform maintenance.
- Strong understanding of Service Now administration including ACLs, roles, system properties, modules, and platform capabilities.
- Ability to manage upgrades, clones, patching, and instance health.
- Experience troubleshooting performance issues, logs, and operational problems.
- Knowledge of data imports, update sets, and release management processes.
- Strong organizational and documentation abilities.
- Ability to collaborate with developers, analysts, and architects.
- Effective communication and customer service skills.
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