Customer Services Administrator​/off

The Vacancy

Join a winning team at Maritime Transport. Are you looking for a challenging and rewarding career with a market leader? Maritime Transport is one of the fastest growing transport companies in the UK. We offer the most dynamic working environment and prospects to progress within the industry. Due to continued success, we’re looking for a Customer Service Administrator based at our Ipswich Depot on a 4on / 4off shift pattern, to help us to develop our ambitious plans.

• Competitive salary
• Annual salary review (discretionary).
• Annual bonus (discretionary).
• 20 days holiday from day 1.
• Life assurance cover x3 from day 1 and up to age 66.
• Group personal pension
• Employee assistance programme
• Big discounts on MSC cruises for yourself, family and friends
• Maritime Weekly Lottery – every week one employee will win £1,000 Net
• You’ll be working for one of the market leaders

• Managing our customers daily volumes.
• Dealing internally with Maritime staff to manage any issues or problems.
• Dealing externally with our customer, ensuring a high standard of customer service is maintained at all times.
• Must be happy to work a 4 on 4 off shift pattern

An understanding of the transport industry would be preferred but not essential. Working as part of a successful team, you will possess excellent communication skills and experience of dealing directly with customers. A working knowledge of IT systems and Microsoft Excel is essential for the role.

Founded in 2001 by Executive Chairman, John Williams, Maritime Transport has evolved from small beginnings into a leading logistics company with a turnover exceeding £400m.

To date, the company employs 3,300 people across 40+ sites including a network of strategic rail freight terminals, with a cutting‑edge fleet of 1,300 Euro‑6 trucks and over 50 container handlers servicing a number of trains, daily. Maritime has a proven track record as an intermodal operator, developing and delivering low carbon, container logistics solutions for first and final miles, and pioneering the modal shift of UK domestic distribution from road to rail.

In 2024, the company was acquired by Swiss‑based global logistics and supply chain provider, MEDLOG S.A., supporting Maritime’s growth strategy and strengthening its market position as the UK’s leading provider of integrated road and rail freight logistics.

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