Product Team Leader

Description

We’re on the lookout for an energetic and inspiring Product Team Leader to join the team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service.

Supporting the Product and Commercial Manager, you will develop the team and maintain operational standards, generating outstanding sales, KPIs, and high performing teams.

Department: Store Management
Location: Ipswich
Compensation: £26,445 FTE

• Deliver great product placement and ‘wow’ wearable outfits.
• Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
• Confidently duty manage in all areas of the store operation including service, people, and operations.
• Support the Commercial / Product Manager in empowering the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Have a good understanding of commercial tools and how to use to drive commercial actions.
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer and RFID.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

• You have previous experience in retail, preferably in a supervisor role.
• You are passionate about fashion and stay updated on the latest trends.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire a team to achieve their best.
• You are proactive, adaptable, and thrive in a fast‑paced environment.
• And most importantly love our products as much as we do so we create the best possible customer journey!

• Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands.
• Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
• Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
• Hands-On Role: While this position is strategic, it also requires you to be hands‑on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
• Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods, especially during busy times like sales events, product launches, or store promotions.
• Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.

• 💰 Generous 50% staff discount and uniform allowance so you can treat yourself to our latest products!
• 🛒 Reducing Islanders’ everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
• 🎉 Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
• 🤎 Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
• 💕 Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
• 🎓 Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications.
• 💰 A…