Head Of Housing Transformation And Regulation

Hyperion Partners specialises in recruitment services for the property and housing sectors, offering expert solutions to both public and private sector clients. We connect Housing Associations, Charities, Investors, Developers, Rental Living Operators, and Managing Agents with top talent to build teams that drive success. Known for our extensive network and professional service, we provide tailored recruitment strategies, ensuring streamlined hiring processes and impactful results.

Whether through retained or contingent partnerships, Hyperion Partners consistently delivers high-quality candidates to meet diverse hiring needs.

Hyperion Partners are proud to be working in close collaboration with Babergh & Mid Suffolk Council to appoint an exceptional Head of Housing Transformation & Regulation. This is a visible, strategic leadership position at the heart of the Housing Directorate — shaping services, strengthening regulatory assurance, and driving a culture where residents genuinely sit at the centre of decision‑making.

The successful candidate will be leading a team that is pivotal to ensuring compliance with the updated Regulator of Social Housing Consumer Standards, embedding strong governance, and delivering measurable, resident‑focused improvement across the service.

Reporting directly to the Director for Housing, you will:

• Lead accountability for compliance across the Safety & Quality, Transparency & Accountability, Neighbourhood & Community and Tenancy standards.
• Prepare the organisation for inspection — including mock inspections, regulatory readiness and evidence‑based reporting.
• Build a single, trusted view of housing data — moving from spreadsheets to real‑time intelligence that drives decision‑making.
• Champion Tenant Satisfaction Measures (TSMs), complaints learning, and resident insight as engines for service transformation.
• Lead business improvement, digital redesign and systems‑thinking reviews across housing operations.
• Develop a robust regulatory risk and assurance framework with early warning indicators.
• Embed a positive complaints culture aligned with the Housing Ombudsman Code of Practice.
• Ensure full readiness for Awaab’s Law and strengthened consumer regulation.
• You will directly lead the Tenant Insight & Improvement Manager, Housing Programme & Systems Manager, and Regulatory Support Coordinator.

This appointment is about capability, credibility and leadership presence.

• A relevant professional qualification (Housing, CIH Level 5+, RICS or similar) or equivalent extensive senior‑level experience.
• Comprehensive knowledge of the housing regulatory framework and consumer standards.
• Extensive experience monitoring and evidencing regulatory compliance within social housing.
• A proven track record of performance management and delivering measurable continuous improvement.
• Experience leading transformation and organisational change programmes.
• Strong experience within the social housing sector, ideally with tenant engagement exposure.
• The ability to interpret legislation and translate it into practical policy and operational delivery.
• Outstanding report writing skills, with the ability to tailor complex information for Members, tenants and regulators.
• A confident, visible leader who can articulate a compelling vision and bring people with them.
• Experience developing high‑performing teams through coaching, supervision and accountability