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Change Management Operations Manager Business Management

Chief Customer Experience & Digital Transformation Lead

Job in Ipswich, Suffolk County, IP1, England, UK
Listing for: Babergh and Mid Suffolk District Councils
Full Time position
Listed on 2026-02-14
Job specializations:
  • Management
    Change Management, Operations Manager, Business Management
Salary/Wage Range or Industry Benchmark: 125000 - 150000 GBP Yearly GBP 125000.00 150000.00 YEAR
Job Description & How to Apply Below
A local government authority in Ipswich is seeking a Head of Customer Experience to lead the transformation of customer services and enhance service delivery across multiple channels. The ideal candidate will have strong leadership experience in customer service, a proven track record in digital transformation, and excellent communication skills. The role involves managing corporate complaints and coordinating responses to social challenges.

This position offers a competitive salary and various employee benefits.
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