Administration Team Leader

Benefits: BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme

Closing Date:
Mon, Jan 26, 2026

Fred. Olsen Travel was established in 1988 with family values at its heart with a passion to create unforgettable holiday experiences. As one of the UK’s most established travel companies, we continue to provide an environment where our people can thrive, and where growth and great culture go hand-in-hand. We are proud to provide an outstanding customer service, choice and value for money through our distinct specialist areas.

With 28 retail travel branches distributed across East Anglia and the South Coast, our retail team are on hand to offer holiday advice whenever needed. We are also the UK General Sales Agents for Star Clippers, Amadeus River Cruises, Pandaw River Cruises and American Cruise Lines. Additionally, from our Head Office in Ipswich we operate Fred. Olsen Business Travel providing a full corporate travel service and Fred.

Holidays specialising in tailor-made holidays in Rail and cruises, as well as Go Cruise and Travel Franchises.

Our mission is to be a world class provider of travel products and services with a reputation for outstanding customer service, unrivalled choice, exceptional quality and value for money.

en Travel, we are excited to be recruiting a motivated and dedicated Administration Team Leader to join our team at our Ipswich Head Office. This is a fantastic opportunity to play a key role in overseeing the day-to-day operations of both Franchise and Fred. Holidays administration. You will lead, coach, and mentor a team of Customer Service Administrators, ensuring procedures are followed, while driving efficiency and delivering an excellent customer experience.

As Administration Team Leader, you will report to the Service Manager and play a key role in supporting the development of the Franchise and Fred. Holidays Administration function. This will include overseeing documentation processing, educating and developing team members, contributing to business planning, building strong working relationships, and ensuring key skills are effectively embedded across the team. You will be responsible for delivering the induction training programme for new starters, acting as the first point of contact for escalated booking queries from staff, clients, and Franchisees, and conducting regular one-to-one meetings, performance management, and ongoing coaching.

You will also oversee the efficient and effective day-to-day operation of the Administration Team, ensuring high standards and consistent service delivery.

We are keen to hear from candidates who have proven administration and people management experience, with the ability to coach and mentor team members effectively. You will be highly organised, able to work to deadlines, meet targets, and demonstrate strong problem-solving skills. Previous knowledge or experience within the travel industry would be highly beneficial; however, we also welcome applications from candidates with backgrounds in call centres, administration, or other office-based environments.

This is a permanent full-time position based at our Head Office (Fred Olsen House, White House Road, Ipswich, IP1 5LL
) Working 35 hours per week, Monday to Friday. On occasion weekend support may be required according to business needs.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.

We know our people are our biggest strength, and we’re determined to continuously enhance the way we manage, develop, and lead. Here en Travel we are proud to be accredited by Investors in People, and we take pride in putting our employees first.

Fred. Olsen Travel offers a wide range of exciting employee benefits including but not limited to Bupa Private…