Claims Operation Manager

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The Claims Operations Manager role sits within WTW’s Claims Operations function and is responsible for leading a team delivering high Pharma- quality, compliant, and timely claims services to strategic Financial Lines (Fin Ex) clients. Based in Ipswich, this hybrid role focuses on operational excellence, people leadership, stakeholder management, and continuous improvement. The role provides exposure to global stakeholders, including London and Mumbai, and plays a key role in driving consistency, performance, and best practice across the claims community.

As a Claims Manager, you’ll lead and inspire a team of claims professionals playing a key role in ensuring the delivery of a high-quality claims service to our clients. Your responsibilities will include:

• Manage day-to-day operations, performance, and development of your team.
• Build strong relationships with clients, internal stakeholders, and suppliers.
• Drive continuous improvement through Operational Excellence (OpEx) principles.
• Monitor performance against SLAs and ensure Sem compliance with regulatory standards.
• Support strategic initiatives and business change programmes across Claims Operations.