Assistant Claims Manager - Motor - PI

Assistant Claims Manager - Motor - PI

Ipswich

As an Assistant Claims Manager you will be responsible for managing a small claims team within the motor claims department and providing support to the Motor Claims Manager in the day to day running of the team including incoming work and resource allocation, engagement with the Underwriters and other Stakeholders attaching to the Motor Claims portfolio. Pro‑actively managing a small claims caseload and providing guidance, instruction and clear development pathways to direct reports.

Leading by example to deliver technical expertise and audit excellence for all direct reports. Demonstrate pro‑activity throughout the claim lifecycle for all claims, owned and referred.

Key to success is collaboration. Working with Claims Leadership, including AXA Group Management, Claims Handlers, Underwriters, Actuaries, Legal, CDAG and other departments, you will need to deliver the best customer experience, internally and externally. As the customer expectation and the business continue to evolve, the service provided will have to mirror this change and all Claims staff will be expected to focus on continuing improvement.

This is very much part of the company philosophy.

The successful candidate will become an integral part of the wider Motor Claims Department but will ultimately be responsible for managing a small team of Personal Injury Claim Handlers.

• Managing own caseload of complex claims in accordance with the global guidelines.
• Oversight, guidance and development of team members and direct reports and their work portfolios, including coverage analysis, investigation, evaluation, reserving and resolution of a book of Motor Claims in accordance with the GCHP.
• Management and oversight of key partners, ensuring quality of service in all of our jurisdictions and compliance with the contractual obligations they are obliged to deliver.
• Stakeholder management attaching to the Delegated Book – CDAG and TPA audit team included.
• Management and oversight of other partners in all jurisdictions, including Adjusters, Lawyers and other experts, facilitating delivery of the service level we are committed to. Performance, benchmarking and fairness to the customer all intrinsic to this aspect. Working with Procurement and Vendor Management in this regard.
• Manage your own portfolio of claims and oversee those of your direct reports. This may include trend analysis, large loss reporting, Watchlist and RTM meetings and Alternative Dispute Resolution initiatives.
• Assist the Motor Claims Management Team with the strategic relationship of Brokers, clients, Actuaries, Practice and Underwriters relative to the portfolio, including presenting at new business/renewal pitches and client training seminars.
• Work with the Delegated team and Claims Management on deliverables for the Group Standard requirements ensuring effective implementation and oversight throughout.
• Continue to enhance and develop the relationships with the delegated partners to ensure service delivery.
• Work with Delegated Authority Team to review and improve documentation and process for onboarding, oversight and removal of key partners.
• Work with Claims Management on statics and in completes initiatives reporting to the Leadership Team where required.
• Support underwriting teams and partners in connection with claim trends, marketing and business development and retention activities.
• Review, evaluate and manage external vendor relationships by portfolio.
• Oversight of Enterprise Shared Services where required, including monitoring progress, providing advice and guidance to ensure high customer service levels are maintained.
• Maintain necessary reporting and controls across the team and ensure the AXA XL Claim Alert process is followed. Drive culture of continuous improvement and learning.
• Work with Management, Claims Legal and handlers to identify and select appropriate counsel. Pro‑actively manage litigation strategy on largest/complex claims and ensure local adherence to litigation management principles.
• Manage workload and resource allocation across the direct reports, considering expertise, claim complexity,…