Product Manager; Artificial Intelligence

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups:
Real Estate, Corporate Services, Dispute Resolution and Private Client.

We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.

Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. Roll On Friday  recently ranked us as the 5th best law firm to work at in 2024.

With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership.

The wider IT team is responsible for all aspects of technology across the business, covering Service Delivery, Infrastructure, Network, Security, Product Delivery, Data Systems and our Product Development teams.

To play a key role in the design, delivery and use of Artificial Intelligence solutions that enhance client experience and support Birketts’ strategic goals. This role sits within the Artificial Intelligence (AI) Agile Squad, a cross-functional team focused on developing innovative AI solutions that improve how our colleagues deliver legal services and enable better client outcomes.

The role focuses on solutions that improve legal workflows such as contract drafting, due-diligence review, matter lifecycle management, e-disclosure, document automation, legal research, compliance and regulatory processes, ensuring technology meets “legal-grade” accuracy, risk, and confidentiality standards.

The role also incorporates elements of Agile project management and Scrum Master facilitation, ensuring delivery momentum, team alignment, and removal of impediments throughout the sprint cycle.

This is a hybrid role (40% remote, 60% office) and may be based from Cambridge, Chelmsford, Ipswich, Norwich with occasional travel as required.

We are seeking a proactive and collaborative Business Analyst with a strong product mindset and a passion for AI-driven transformation in legal services.

You will have:

• Proven experience as a Business Analyst in a digital, technology, or client-facing environment
• Strong understanding of automation, workflow optimisation, and process-reengineering
• Experience working within Agile teams and contributing to iterative product delivery
• Understanding of AI technologies used in legal environments (LLMs, NLP, extraction/classification models, summarisation, RAG pipelines, etc.)
• Experience working in regulated environments or with legal workflows
• A product focused and problem-solving mindset with the ability to work independently
• Ability to translate complex ideas (including AI/ML concepts) into simple, clear language.
• Strong analytical capabilities with proficiency in UML, process mapping, and modelling techniques.
• Skilled in tools such as Jira, Lucidchart, BPM tools, etc.
• Excellent communication and stakeholder-engagement skills, including facilitating workshops
• Confidence in leading workshops and engaging directly with clients, with the ability to support the evaluation of vendor AI products and model performance
• Proactive on analysing and validating market trends and championing client needs
• Experience contributing to or leading Scrum ceremonies
• Ability to support team planning, estimation, and prioritisation through Agile frameworks (Scrum, Kanban)

You will work closely with internal stakeholders, legal practitioners, technical teams, clients and third-party vendors, helping to shape and deliver AI initiatives…