Salesforce Business Process Manager

Reporting to the IT Director, you will lead the analysis, redesign and optimisation of critical business processes, leveraging Salesforce and Bauder’s core digital platforms to drive measurable improvements. With a remit spanning across sales, supply chain, and wider business functions, you will play a key role in enhancing digital process efficiency.

Reporting to the IT Director, you will lead the analysis, redesign and optimisation of critical business processes, leveraging Salesforce and Bauder’s core digital platforms to drive measurable improvements. With a remit spanning across sales, supply chain, and wider business functions, you will play a key role in enhancing digital process efficiency.

The ideal candidate will possess deep Salesforce CRM knowledge, business acumen and wider business process understanding together with strong influencing abilities. across stakeholder communication and change management to drive efficiency and business value. With an analytical mind and proven, extensive experience in process management and improvement, with a strong analytical capability across CRM (Salesforce) environments, a solid sales-focused background is essential, with a clear understanding of sales pipeline activity, forecasting, project tracking and the operational process that supports it.

Extensive experience of collaboration with cross functional teams to gather requirements, communicate changes and drive adoption.

Working closely with the Bauder Group you will develop a close working relationship with our German parent company, adopting shared Salesforce best practices and identifying opportunities to align UK processes for continues improvement.

• Analyse, map and redesign business processes to improve efficiency within Salesforce.
• Build and maintain process documentation.
• Familiarity of Lean Six Sigma and similar methodologies
• Lead best practice integrating Salesforce across business areas supporting and advising accordingly.
• Develop and drive business process efficiencies across the Salesforce platform

• In conjunction with Business Excellence team lead process improvement projects, manage timelines, resources and implement change control processes.
• Advise, support and lead cross functional teams in relation to change management.
• Generate insights and utilization of data to support strategic decisions.

• Collaborate with cross functional teams to gather requirements, communicate changes and drive adoption and best practice.
• Communicate and build a strong relationship with the external sales teams
• Translate process requirements into digital efficiencies
• Work closely with internal digital team and product owners on delivery
• Lead/attend discovery workshops with cross-functional teams to capture current-state processes and define future-state improvements
• Support the introduction of new digital process capabilities, ensuring they are embedded into business-as-usual operations
• Ensure processes comply with internal policies and guidelines
• Support the business digital reporting strategy
• Promote and drive consistent adoption of process efficiencies
• Generate actionable business insights using business data
• Map, evaluate, and optimise end-to-end business processes, identifying inefficient, bottlenecks, and automation opportunities
• Support product owners by capturing requirements, outlining existing processes
• Proactively seek out process inefficiencies that can be converted into existing CRM solution (Salesforce)

• Engage with key business stakeholders to build knowledge and gain buy-in
• Support the rollout of new process improvements to staff
• Hold in-person training sessions
• Other tasks as they arise

• Strong and deep understanding of Salesforce platform
• Experience working within Microsoft Power Platforms

• Batchelor’s degree in Business or other associated fields.
• Strong understanding of Salesforce CRM within (sales pipeline, project tracking etc.) with associated certifications (Salesforce Certified Administrator).
• Awareness of how Salesforce can integrate with other business systems (for example ERP, Microsoft Power Platforms, Power BI)
• Proven background in process management, business analysis and Salesforce administration and optimization.
• Proven experience working with Salesforce and operational data to identify processes
• Strong stakeholder management confident working cross-functionally, with the ability to influence
• Excellent communication, leadership, problem-solving, strategic thinking, adaptability and time management.
• Familiarity with Lean Six Sigma / associated methodologies.
• Ability to analyse documents with attention to detail and redesign end-to-end processes using structured methodologies (e.g. Lean Six Sigma)
• Ability to identify inefficiencies and provide suitable solutions
• Proven experience engaging with sales,…