Salesforce Business Process Manager

A well-established UK-based organisation is seeking a Salesforce Business Process Manager to take ownership of Salesforce process optimisation and adoption across the business. This is a full-time, permanent role based in Ipswich.
The role will focus on improving how Salesforce is used across the organisation, particularly across opportunities, leads, and forecasting. Working closely with sales, operational teams, and IT, you will lead the design and improvement of Salesforce-driven business processes, ensuring the platform is used effectively and consistently across the business.
Working alongside an existing Salesforce Product Owner responsible for configuration and technical delivery, this role will focus on process leadership, stakeholder engagement, and maximising the value of Salesforce. You will take ownership of how Salesforce supports the business operationally, driving best practice usage and motivating teams to fully adopt the platform.

Key areas of responsibility:

Taking ownership of Salesforce business processes across the organisation
Analysing, mapping, and improving workflows across opportunities, leads, and forecasting
Driving best practice use of Salesforce to improve efficiency, visibility, and data quality
Working with business stakeholders to increase Salesforce adoption across teams
Collaborating with the Salesforce Product Owner responsible for configuration and platform delivery
Supporting optimisation initiatives, process redesign, and potential system integrations
Building strong relationships with internal teams and international stakeholders
Supporting change management and continuous improvement initiatives

Background and

Experience:

You will likely have experience operating in roles such as:

Salesforce Business Analyst
CRM Business Analyst
Business Process Manager
Salesforce Functional Lead
Business Systems Analyst In addition, you will bring:

Proven experience working with Salesforce to analyse and improve business processes
Experience mapping and redesigning end-to-end workflows within CRM platforms
Strong stakeholder engagement across sales, operational, and leadership teams
Familiarity with process improvement methodologies such as Lean or similar frameworks
Experience identifying inefficiencies and implementing practical process improvements
Understanding of how Salesforce integrates with wider business systems

The role will involve occasional international travel to collaborate with group stakeholders, typically a small number of visits each year.

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