Salesforce Business Process Manager

A well-established UK-based organisation is seeking a Salesforce Business Process Manager to drive process improvement and best practice across its Salesforce platform. This is a full‑time, permanent role based in Ipswich, working closely with IT and cross‑functional business teams. This role will focus on analysing and redesigning end‑to‑end business processes within Salesforce, improving platform utilisation, and ensuring systems effectively support sales and operational performance.

You will play a key role in embedding structured improvement methodologies, supporting change adoption, and increasing efficiency across the organisation.

• Analysing, mapping, and redesigning business processes within Salesforce
• Building and maintaining structured process documentation
• Leading process improvement initiatives in collaboration with business stakeholders
• Driving best practice use and integration of Salesforce across departments
• Supporting change management and platform adoption activity
• Generating operational insights from data to inform decision‑making
• Working cross‑functionally to gather requirements and implement controlled system change

You will likely have experience operating in roles such as:

• Salesforce Business Analyst
• CRM Business Analyst
• Business Process Manager
• Salesforce Functional Lead
• Business Systems Analyst

In addition, you will bring:

• Proven experience working with Salesforce to analyse and improve business processes
• Experience mapping and redesigning end‑to‑end workflows using structured methodologies
• Familiarity with Lean Six Sigma or similar continuous improvement frameworks
• Understanding of Salesforce integration with wider business systems (e.g. ERP, Microsoft platforms, BI tools)
• Experience engaging sales and operational teams to translate business needs into system improvements
• Ability to identify inefficiencies and implement practical, scalable solutions

Further details will be shared as the process progresses