Salesforce Business Process Manager

A well-established UK-based organisation is seeking a Salesforce Business Process Manager to drive process improvement and best practice across its Salesforce platform. This is a full-time, permanent role based in Ipswich, working closely with IT and cross-functional business teams.

The role will focus on analysing and redesigning end-to-end business processes within Salesforce, improving platform utilisation, and ensuring systems effectively support sales and operational performance. You will play a key role in embedding structured improvement methodologies, supporting change adoption, and increasing efficiency across the organisation.

Key Responsibilities

Analysing, mapping, and redesigning business processes within Salesforce
Building and maintaining structured process documentation
Leading process improvement initiatives in collaboration with business stakeholders
Driving best practice use and integration of Salesforce across departments
Supporting change management and platform adoption activity
Generating operational insights from data to inform decision-making
Working cross-functionally to gather requirements and implement controlled system change
Background and Experience
You will likely have experience operating in roles such as:

Salesforce Business Analyst
CRM Business Analyst
Business Process Manager
Salesforce Functional Lead
Business Systems Analyst
In addition, you will bring:

Proven experience working with Salesforce to analyse and improve business processes
Experience mapping and redesigning end-to-end workflows using structured methodologies
Familiarity with Lean Six Sigma or similar continuous improvement frameworks
Understanding of Salesforce integration with wider business systems (e.g. ERP, Microsoft platforms, BI tools)
Experience engaging sales and operational teams to translate business needs into system improvements
Ability to identify inefficiencies and implement practical, scalable solutions
Further details will be shared as the process progresses