Apprentice

IT Apprentice – The Active Learning Trust

The Active Learning Trust is a values‑led organisation committed to delivering high‑quality education across a family of schools in Cambridgeshire and Suffolk. As part of the Trust, the apprentice will play an important role in supporting the technology that enables staff and students to succeed. This role is ideal for an individual with a genuine interest in IT and technology who is eager to begin a career in the industry.

• Provide first‑line technical support to internal and external users, diagnosing and resolving routine and non‑routine IT issues.
• Assist customers and staff with IT systems, applications, and devices to ensure effective day‑to‑day operation.
• Monitor and maintain IT systems and platforms to maximise system performance, productivity and user experience.
• Troubleshoot hardware, software and connectivity issues across desktops, laptops and mobile devices.
• Support users with network connectivity issues, including wired (Ethernet) and wireless (Wi‑Fi) connections.
• Assist with the set‑up, configuration and deployment of new IT equipment and devices.
• Gain practical experience working with cloud technologies as services are migrated from on‑premises systems to cloud platforms.
• Work alongside senior IT staff to develop technical skills and knowledge.
• Ability to work independently and take responsibility for assigned tasks.
• Professional and reliable approach to work, contributing to a productive working environment.
• Positive and resilient attitude when dealing with technical challenges or difficult situations.
• Calm, patient approach when supporting users and resolving issues.
• Good problem‑solving skills with a logical approach to troubleshooting.
• Organised and methodical working style, with attention to detail when diagnosing and resolving issues.
• Good communication skills when working with colleagues and supporting users.

• Grade 4 in GCSE Maths & Grade 5 in GCSE English.
• Genuine interest in building a long‑term career in the IT industry.
• Positive, resilient, proactive attitude.
• Ability to work independently and as part of a team.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Structured training will be delivered by Baltic Apprenticeships, including dedicated two‑day training blocks approximately every 4–6 weeks. The programme will support the apprentice in developing both technical knowledge and workplace skills alongside their day‑to‑day responsibilities. As part of the apprenticeship, you will work towards your Level 3 Information Communications Technician qualification delivered by Baltic Apprenticeships, and after completion we will support you to progress onto a Level 4 qualification.

• £25,786 per annum.
• 8 am–4 pm Monday to Thursday, 8 am–3:30 pm Friday.
• 25 days annual leave.
• Viv Up employee benefit system.
• Cycle to work scheme.
• Local government pension.