HCM Technical Analyst

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values
- Trust, Respect, Unity, and Empowerment
.

The HCM Technical Analyst is responsible for the technical support, development, and maintenance of the organisation's HCM systems. The role involves working closely with stakeholders to understand their needs, troubleshooting system issues, and implementing new features or updates. This position is crucial in ensuring that the HCM systems functions smoothly and meets the operational needs of the business.

• Provide technical support and troubleshooting for the HCM systems (e.g., iTrent, Timegate, Eploy, Totara and other(s)).
• Monitor and maintain HCM systems performance, ensuring optimal functionality.
• Resolve system errors, issues, or inefficiencies, coordinating with internal teams or external vendors if necessary.
• Manage HCM systems updates, patches, and upgrades to ensure the system is up to date.

• Configure HCM modules and workflows according to business needs, ensuring alignment with company objectives.
• Customise HCM features, fields, and reports using scripting proprietary HCM languages.
• Support the design and build of custom integrations between the HCM systems and other business applications where needed.
• Ensure proper documentation for all system configurations, customisations, and processes.

• Collaborate with business stakeholders to understand their operational needs and how these can be addressed by the HCM systems.
• Translate business requirements into technical specifications for system improvements or new modules.
• Identify areas for process improvement within the HCM systems, recommending and implementing best practices.
• Ensure that HCM solutions align with overall business strategies and objectives.

• Manage and maintain the integrity of data within the HCM systems, ensuring data accuracy and consistency.
• Develop and generate custom reports and dashboards to support business decision‑making.
• Work with teams to improve data governance and data quality within the HCM system.

• Lead small or support HCM‑related larger change projects, including the implementation of new modules, system migrations, or major upgrades.
• Work with project management teams to ensure projects are delivered on time and within scope.
• Coordinate with third‑party vendors or consultants when required for HCM projects or technical solutions.

• Ensure HCM systems meet organisational security policies and industry standards.
• Implement access control measures, roles, and permissions within the HCM systems to maintain system security.
• Ensure compliance with relevant regulations (e.g., GDPR) and audit requirements.

• Avoid conflict of interests between personal interests and the interests of the UK & Ireland group.
• Exercise independent judgment, reasonable care, skill and diligence when carrying out duties.
• Act in good faith and promote the long‑term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders.
• Adhere to and promote the UK & Ireland group’s policies on equality & diversity, information security, health and safety and data protection in the performance of duties and the management of the people reporting into them.
• Support and promote the UK & Ireland group’s sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource‑effective way, recognising the shared responsibility of minimising negative environmental impacts wherever possible.

• Strong knowledge of HCM systems such as iTrent.
• Expe…