IT Support Technician

IT Support Technician (1st Line)

We're currently recruiting for an IT Support Technician to join a growing and supportive IT team. This role is ideal for someone with around two years of hands‑on IT support experience who is looking to develop their technical skills in a varied, fast‑paced environment.

As the first point of contact for the business, you'll provide 1st line support to users, resolving day‑to‑day technical issues and escalating more complex problems when required. You'll be involved in a wide range of tasks, from new user setups and laptop configurations to printer installations and occasional off‑site firewall installations.

• Act as the initial point of contact for IT support queries via phone, email, and in person
• Diagnose and resolve hardware, software, and networking issues
• Provide remote support to users across multiple locations
• Install, configure, and maintain hardware, software, and operating systems
• Log support requests and resolutions
• Maintain accurate records of hardware
• Assist with routine hardware maintenance and software updates
• Provide guidance and training to users on company systems.

• Experience in an IT support or service desk role
• Experience with Active Directory
• Microsoft 365, SharePoint Online and Power Automate
• Experience managing Sophos Central and antivirus policies
• Microsoft Office applications
• Full UK driving licence (essential)

• Full-time, permanent position
• Salary between £23,000 - £26,000 per annum
• On‑site role offering hands‑on experience and exposure to a broad IT environment

This is a great opportunity for a proactive IT support professional looking to grow their career within a well‑established organisation.