HCM Technical Analyst

Join to apply for the HCM Technical Analyst role at OCS
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OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values
- Trust, Respect, Unity, and Empowerment
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The HCM Technical Analyst is responsible for the technical support, development, and maintenance of the organisation's HCM systems. The role involves working closely with stakeholders to understand their needs, troubleshooting system issues, and implementing new features or updates. This position is crucial in ensuring that the HCM systems function smoothly and meet the operational needs of the business.

Functional

• Provide technical support and troubleshooting for the HCM systems (e.g., iTrent, Timegate, Eploy, Totara and other).
• Monitor and maintain HCM systems performance, ensuring optimal functionality.
• Resolve system errors, issues, or inefficiencies, coordinating with internal teams or external vendors if necessary.
• Manage HCM systems updates, patches, and upgrades to keep the system current.

Configuration and Customisation

• Configure HCM modules and workflows according to business needs.
• Customise HCM features, fields, and reports using proprietary HCM scripting languages.
• Support the design and build of custom integrations between the HCM systems and other business applications.
• Ensure proper documentation for all system configurations and customisations.

Business Analysis and Process Optimisation

• Collaborate with stakeholders to understand operational needs and how the HCM systems can address them.
• Translate business requirements into technical specifications for system improvements or new modules.
• Identify areas for process improvement within the HCM systems, recommending and implementing best practices.
• Ensure that HCM solutions align with overall business strategies and objectives.

Data Management and Reporting

• Manage and maintain data integrity within the HCM systems.
• Develop and generate custom reports and dashboards for business decision‑making.
• Work with teams to improve data governance and quality.

Project Management and Implementation

• Lead or support HCM‑related change projects, including new modules, migrations or major upgrades.
• Collaborate with project management teams to deliver projects on time and within scope.
• Coordinate with third‑party vendors or consultants when required.

Security and Compliance

• Ensure HCM systems meet organisational security policies and industry standards.
• Implement access control measures, roles, and permissions within the HCM systems.
• Ensure compliance with relevant regulations, e.g., GDPR, and audit requirements.

General

• Avoid conflict of interests between personal interests and the interests of the UK & Ireland group.
• Exercise independent judgement, reasonable care, skill and diligence in duties.
• Act in good faith and promote the long‑term success of the company.
• Adhere to group policies on equality & diversity, information security, health and safety, and data protection.
• Support and promote the group’s sustainability plans, including the Carbon Management Plan, in a resource‑effective manner.

Necessary

• Strong knowledge of HCM systems such as iTrent.
• Experience with HCM configuration, customisation, and administration.
• Knowledge of database management and workflow management.
• Familiarity with integration platforms and APIs to connect HCM with other systems.
• Understanding of SaaS, COTS and cloud‑based technologies.

Desirable

• 3+ years of experience working with HCM systems in a technical or analyst role.
• Experience in HCM implementations, upgrades, or migrations.

• Show flexibility in working arrangements to ensure a high level of service.
• Be self‑motivated and able to work effectively in a fast‑paced environment.
• Maintain a positive and focused attitude when dealing…