Health Advisor

Location:

Several Locations including Ipswich / Norwich / Norfolk / Kent / East Sussex

Hours:

Full-time / Part-time / Flexible shifts

Contract:

Locum / Agency

We are looking for compassionate and reliable 111 Health Advisors to join our busy contact centre team. You will answer calls from the public, assess their needs using NHS Pathways, and ensure they receive safe, timely, and appropriate care.

• Answer incoming 111 calls in a professional and empathetic manner
• Use NHS Pathways to assess patient symptoms and needs
• Provide clear advice and reassurance to callers
• Accurately record information on clinical systems
• Identify urgent cases and escalation to a clinician when required
• Work collaboratively with clinicians and other service partners
• Maintain confidentiality and adhere to governance standards

• Excellent communication and listening skills
• Ability to remain calm under pressure
• Good IT and keyboard skills
• Strong attention to detail and accuracy
• Ability to work shifts including evenings, nights, weekends, and bank holidays
• Experience using NHS Pathways or similar systems
• Understanding of urgent and emergency care services

For Further information or to apply please contact SCOTT MARSH / (url removed) / (phone number removed)

Job Title:

11 Health Advisor

Company:
Service Care Solutions

Posted:
Jan 6th 2026

Closes:
Feb 6th 2026

Sector:
Medical, Pharmaceutical & Scientific

Hours:

Full Time