Receptionist​/Admin Support - Endoscopy

Receptionist/Admin Support – Endoscopy (Ipswich)

East Suffolk and North Essex NHS Foundation Trust is seeking a vibrant Receptionist/Admin Support to deliver a high quality service in the Endoscopy Unit at Ipswich Hospital.

The closing date is 01 February 2026

Ideally, you will have previous experience in a similar NHS setting. You will need to have excellent organisational skills as this is a fast‑paced environment to work in. Excellent communication skills and attention to detail are a must. You must have basic keyboard skills and a clear and confident telephone manner.

This role will involve liaising with medical secretaries, admissions team and clinical staff to ensure the timely and efficient day‑to‑day operation of all clinics.

Please note this role is Fixed Term/Secondment until 31 March 2026. ESNEFT employees will be offered on a secondment basis.

• Provide general reception and clerical support to the department
• Act as front‑of‑house receptionist, greeting patients and their carers/relatives
• Use the relevant IT systems to register patients and make appointments as required
• Support the administrative processes associated with outpatient clinics / referrals / inpatient referrals
• Answer telephone enquiries in an efficient manner and ensure appropriate follow‑through using initiative to deal with routine enquiries and referring complex queries to the relevant medical secretary
• Maintain efficient electronic and manual filing systems, including the sorting and collation of all patient notes / results into the relevant patients’ hospital notes
• Liaise with the wider clinical team / Medical Secretaries / Consultants accordingly
• Undertake other clerical duties as requested e.g. photocopying, faxing, filing and maintaining adequate stationary supplies
• Recognise when situations need to be dealt with urgently and act appropriately

We are ESNEFT and we provide hospital and community health services to almost one million people across East Suffolk and North Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here –

For full details of the responsibilities and duties of this role please see the attached job description.

• Previous administration experience
• Previous experience of working with members of the public
• NHS experience

• Confidentiality and Data Protection
• IT Systems including Microsoft Office
• Computer competent in Word/Excel
• Epic EPR
• Medical terminology

• GCSE English and Maths

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

East Suffolk and North Essex NHS Foundation Trust