ADHD - Clinical Support Team Administrator

ADHD - Clinical Support Team Administrator

Do you have excellent communications skills and a keen eye for detail?

Can you effectively manage multiple tasks and priorities?

Do you have experience of managing detailed complex information and maintaining a strong degree of confidentiality?

If you have said 'Yes' to each of the above, then we might just have the role for you...

If you're adaptable, detail-oriented, and passionate about supporting healthcare services, this is an excellent opportunity to grow your career while contributing to a team that values kindness in all our interactions, working collaboratively and valuing everyone's contributions, taking responsibility for our actions and decisions and embracing continuous improvement.

Apply now to start a rewarding career where your skills help deliver excellent care and service. Don't miss this chance to develop and progress in a role that truly matters!

The post holder will work closely with the clinical team to ensure admin provision is effective in supporting the service needs. This will include general administrative tasks & secretarial support for the team (which may include transcribing dictation and drafting letters on behalf of the team)

You must possess excellent time management skills, a positive and flexible approach and be able to remain calm and responsive under pressure. You will need to be able to demonstrate your communication, prioritisation and administration skills as well as your knowledge of IT systems.

A large part of the role is liaising with our patients, booking appointments, answering queries and supporting their ADHD journey from a non-clinical perspective so we are looking for someone with experience of working within a clinical team, with good people skills and awareness around the areas of mental health and neurodiversity to enable them to successfully support our service users in navigating access to our service.

The post holder will be required to input and update the patient record system on Lorenzo which will include accepting referrals and discharging patients as directed by the clinical team.

The post holder will also be required to provide cover for admin colleagues within the ADHD service and potentially for the wider neurodevelopmental teams depending on service need at that time

Hi - my name is Matt and I've worked for the Trust for over 25 years. I have always found this a brilliant organisation to work for and have felt totally supported by my colleagues both in East and West Suffolk and across the wider Trust. I had a change of direction moving from the inpatient ward to ADHD 3 years ago and working for the ADHD team is a refreshing change of pace as well as interesting and rewarding.

I have never heard as much positive feedback about how our input is life-changing as I have since joining this team. I feel involved and consulted about changes and whilst the workload is high due to the high numbers of referrals, our waiting lists compare favourably with the rest of the NHS.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Provide accurate, prompt and efficient secretarial/administrative support to the clinical team which may include spreadsheets and reports.

Use electronic systems to input and access information as required by the clinical multi-disciplinary team.

Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.

Liaise with clinical team members in relation to urgent referrals or other emergencies.

Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.

Take and process minutes for teams (across the Locality).

Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.

Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.

Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members.

Liaise in a professional manner with each member of the team, providing relevant information.

Maintain a clear code of conduct and high standards…