Administration Assistant - Outpatients Department

Overview

We are looking for enthusiastic and motivated individuals to join our well-established, friendly and busy Outpatients team to provide a first class service for our patients, working in our Appointments team and Reception areas at Ipswich Hospital.

You should have a proven record in customer service and experience of working with the public. You will have good communication and Information Technology skills, the ability to work well in a team and excellent attention to detail and accuracy. You will also need to be able to plan and prioritise effectively. Our operational hours are Monday - Thursday 8:00–18:30 and Friday 8:00–17:00.

You will need to be flexible across the working week in line with service requirements, which may include occasional weekend work and weekdays until 20:00. Internal ESNEFT applicants will be offered on a secondment basis only.

• Provide an efficient and courteous service both through telephone and face-to-face contact
• Man reception desk
• Manage follow-up waiting list and make follow-up appointments for clinics
• Manage eRS (eReferral Service) to ensure patient referrals are booked and actioned in a timely manner
• Work in line with Key Performance Indicators (KPIs) and service delivery targets for the Trust

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation aims to improve efficiency for staff and patient care. We offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to NHS discounts. Our Staff Health and Wellbeing programme offers a variety of services.

We pride ourselves on supporting our staff and offer a wide range of training and development opportunities, as well as flexible working options.

Equality, Diversity and Inclusion (EDI) is at the heart of all we do and forms part of ESNEFT's core activities. The Trust operates and relies on everyone treating each other with dignity and respect to receive equitable and fair treatment in policies, procedures and practices, and to foster positive work relationships while acting with integrity as professionals within ESNEFT and the NHS.

We are one of the largest NHS organisations in England, employing more than 12,000 staff and providing hospital and community health services across east Suffolk and north Essex.