Clinical Administrator; ADHD & Neurodevelopmental

The post holder will work closely with the clinical team to ensure admin provision is effective in supporting the service needs. This will include general administrative tasks & secretarial support for the team (which may include transcribing dictation and drafting letters on behalf of the team).

You must possess excellent time management skills, a positive and flexible approach and be able to remain calm and responsive under pressure. You will need to be able to demonstrate your communication, prioritisation and administration skills as well as your knowledge of IT systems.

A large part of the role is liaising with our patients, booking appointments, answering queries and supporting their ADHD journey from a non-clinical perspective so we are looking for someone with experience of working within a clinical team, with good people skills and awareness around the areas of mental health and neurodiversity to enable them to successfully support our service users in navigating access to our service.

The post holder will be required to input and update the patient record system on Lorenzo which will include accepting referrals and discharging patients as directed by the clinical team.

The post holder will also be required to provide cover for admin colleagues within the ADHD service and potentially for the wider neurodevelopmental teams depending on service need at that time.

Hi - my name is Matt and I've worked for the Trust for over 25 years. I have always found this a brilliant organisation to work for and have felt totally supported by my colleagues both in East and West Suffolk and across the wider Trust. I had a change of direction moving from the inpatient ward to ADHD 3 years ago and working for the ADHD team is a refreshing change of pace as well as interesting and rewarding.

I have never heard as much positive feedback about how our input is life-changing as I have since joining this team. I feel involved and consulted about changes and whilst the workload is high due to the high numbers of referrals, our waiting lists compare favourably with the rest of the NHS.

• Provide accurate, prompt and efficient secretarial/administrative support to the clinical team which may include spreadsheets and reports.
• Use electronic systems to input and access information as required by the clinical multi-disciplinary team.
• Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
• Liaise with clinical team members in relation to urgent referrals or other emergencies.
• Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
• Take and process minutes for teams (across the Locality).
• Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
• Deal with correspondence and communication liaising, prioritising and co‑ordinating with the clinical team.
• Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members.
• Liaise in a professional manner with each member of the team, providing relevant information.
• Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.
• Maintain own professional development portfolio and participate in appropriate training programmes and ensuring annual attendance for mandatory training.
• Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
• Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
• Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.
• Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.
• Provide cover for other administrative staff during holidays and sickness, across the Locality.
• Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.
• Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.
• Be responsive, adaptable and flexible to working across the locality bases.
• Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.

Please be aware that, due to the high number of applications for certain roles, this vacancy may close earlier than the advertised closing date. We encourage you to submit your application as soon as possible.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our…