Ward Clerk

Overview

Your duties will include admission and discharge of patients on Trust computer systems, filing of notes, answering phones, liaising with multidisciplinary teams and departments across the trust, and welcoming visitors to our ward.

• Generous pension scheme
• Unsocial hours payments (where applicable)
• 27 days annual leave on commencement (pro rata)
• Access to a range of NHS discounts
• Staff Health and Wellbeing programme with a variety of services

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

Are you empathetic, hard working and able to work under pressure? Do you want to make a real difference to our clinical teams and our patients? Then why not join us as a Ward Clerk! We are looking for a highly motivated, dedicated customer‑focused individual to join our team on Saxmundham Ward.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -

• Actively participate as a full member of the team, assisting with the smooth running of the ward by managing the reception and administrative functions in a timely, effective and efficient way alongside Doctors, Nurses and Healthcare Assistants.
• Manage the reception and administrative functions.
• Assist with admission and discharge of patients on Trust computer systems, filing notes, answering phones, liaising with multidisciplinary teams and departments across the trust, and welcoming visitors to our ward.

• Friendly manner, hard working, and highly motivated with good customer service skills.
• Excellent communication skills, professional manner, and commitment to providing high quality care.
• Ability to work autonomously, prioritise workload, and work well within a team.
• Effective communication with members of the public, both face‑to‑face and over the phone.
• Beneficial to have NHS experience and possess excellent IT and clerical skills.

Banding currently under review.

Working days are Monday to Friday, with some weekend and bank holiday working.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Equality Diversity and Inclusion (EDI) is at the heart of all we do; it forms part of the ESNEFT's core activities. The Trust operates and relies on everyone treating each other with dignity and respect, receiving equitable and fair treatment in the implementation of Policies, Procedures and Practices, fostering positive work relationships, and acting with integrity as a professional within ESNEFT and as a representative of the NHS as a whole.

The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve and take learning into action for a better ESNEFT.

We are ESNEFT and we provide hospital and community health services to almost one million people across East Suffolk and North Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes. We are one of the largest NHS organisations in England, employing more than 12,000 staff.