Clinical Advisor

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way.

We are looking for new NHS 111 Clinical Advisors to join our rapidly growing network of colleagues. This is a fantastic opportunity to join a great team and dynamic work culture.

As a Clinical Advisor for NHS 111, youll use your clinical expertise to carry out complex triage, provide vital advice, and support call handlers during critical situations - all to keep patients safe.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

KEY RESPONSIBILITES AND ACCOUNTABILITIES

• Receive requests for assistance, treatment, or care at Integrated Urgent Care IUC, NHS 111 contact centres. This includes front-endingof calls, clinical validation and assessment and provision of support andadvice to other call-handling colleagues via clinical advice line.
• Interact with individuals using telecommunications. You will manage the calls in a controlled, professional, and courteous manner, treatingall patients with compassion, empathy and respect. You will receive calls from patients, carers, colleagues, other healthcare professionals and undertake an assessment of presenting concerns using a Clinical Decision Support System CDSS.
• Communicate effectively in a healthcare environment with colleagues as well as callers to the IUC NHS 111 service. You will need toadjust the way you communicate to fit their knowledge and deal with callerswith empathy and understanding. You will accurately record and check or amenddetails on the call logging computer system as well as verifying callerresponses.
• Assess an individuals health status remotely, using clinical knowledge, probing and advanced communication skills in order to make decisions on the most appropriate action and provide effective home care adviceto callers. You will facilitate the patient pathway through primary, secondary,community and tertiary care. This may need you to retrieve and reconcileinformation about an individuals medication, escalating appropriately as necessary.
• Communicate risks to health, wellbeing, and safety to arange of individuals and advise how the risks can be prevented, reduced, orcontrolled - ensure safe and effective evidence-based healthcare advice isoffered, using a CDSS or another clinical support system.
• Use negotiation skills when necessary to establish agreementwith patients on appropriate course of action to take for level of care determined.
  
  Where possible assist patients in the correct use of primary care and emergency care services and other healthcare related organisations.
• Support the safeguarding of individuals following localprotocols and standards. You will relate to others in ways which supportrights, inclusion, and wellbeing of individuals, supporting individuals to keep themselves safe.
• Contribute to the effectiveness of teams: work as part of amulti-disciplinary team, actively contributing to service improvements where appropriate. You will assist new colleagues and provide appropriate clinicaladvice and support to colleagues on care practices, delivery, and service development within your scope of practice. Provide cover for sickness, bank holidays, annual leave of other colleagues and work flexibly across sites as required by the service.

General Duties

• Act within the limits of your competence and authority, i.e.work within the parameters of your own skills and knowledge, maintaining an awareness of service and practice developments. Adhere to all organisationalprocedures, protocols, and other relevant memoranda as appropriate.
• Make sure your actions reduce risks to health and safety by maintaining a tidy office/contact centre at all times, cleaning equipmentbefore use and supporting the maintenance of equipment…